THIS IS A CAPPED SERVICE

Balance your time by category when servicing. Try to have Maybelline completed in 60-70 minutes so you have 20-30 minutes left for to work on essie.

**If a Guest needs help getting a locked Skin Care case with L'Oreal Brands in it open, please find a key and open the case for the Guest!!

**If a Guest is shopping any of the L'Oreal Brands (L'Oreal cosmetics, Maybelline, NYX, essie, Thayers, Garnier Skin or Hair, or L'Oreal Skin or Hair) and you are working in the aisle, ask the Guest if there is anything else I can help you find?

PRIORITY #1
Additional Tasks for categories in this project are all required to be completed prior to servicing this project.
The time it takes you to complete the additional task should be included in your regular weekly L’Oreal service time.
For example: If your regular weekly L’Oreal service is scheduled for 1 hour and the additional task takes 10 minutes, you will still only work a total of 1 hour = 10 minutes for the additional task + 50 minutes of regular weekly L’Oreal service work.

Additional Task Status

I completed my Additional Task for this category scheduled this week today.

I have not completed my Additional Task for this category scheduled this week today.

I do not have an Additional Task for this category scheduled for this week.

Maybelline Cosmetics

BEFORE touching, moving, zoning or stocking - please take a photo of the LEFT side of Maybelline Cosmetics POG.
TAKE THE PHOTO STRAIGHT ON SHOWING ENTIRE LEFT SIDE

Photo Comments:

BEFORE touching, moving, zoning or stocking - please take a photo of the RIGHT side of Maybelline Cosmetics POG.
TAKE THE PHOTO STRAIGHT ON SHOWING ENTIRE RIGHT SIDE

Photo Comments:

EYE CATEGORY - UPON ARRIVAL, BEFORE zoning or stocking, please count how many items are out of stock in the Maybelline EYE category?
EYE Products include Mascaras, Eye liners, Brow product, Eye Shadows and other Eye products.

FACE Category - UPON ARRIVAL, BEFORE zoning or stocking, please count how many items are out of stock in the Maybelline FACE category?
FACE Products include Foundations, Concealers, Powder, Bronzer, Blush, Primers & other face products

Lip Category - UPON ARRIVAL, BEFORE zoning or stocking, please count how many items are out of stock in the Maybelline Lip category?
Lip Products Include- Lip Liners, Lipstick, Lip Gloss & other Lip products.

What is the total number of pieces of Maybelline Face & Eye & Lip Cosmetics you stocked today?
Look for and Zone & Stock Hotspots, Endcaps, Sidecaps with Maybelline product on them.

MAYBELLINE EYE: After Zoning/Stocking/Merchandising, what is the Total # of Out Of Stocks during this visit?
Total number of out of stocks
AFTER STOCKING
(total DPCIs - not total facings)

Based on your above answer, this question does not need to be answered. Please skip to the next question.

Maybelline FACE: After Zoning/Stocking/Merchandising, what is the Total # of Out Of Stocks during this visit?
Total number of out of stocks
AFTER STOCKING
(total DPCIs - not total facings)

Based on your above answer, this question does not need to be answered. Please skip to the next question.

Maybelline LIP: After Zoning/Stocking/Merchandising, what is the Total # of Out Of Stocks during this visit?
Total number of out of stocks
AFTER STOCKING
(total DPCIs - not total facings)

Based on your above answer, this question does not need to be answered. Please skip to the next question.

Select why 0 Items needed a count correction.

All items out of stock showed 0 on hand in MyDevice

Did not have time to scan the out of stock items to check for counts that needed to be corrected so could not verify if any counts were incorrect

Store was in process of unloading a truck or was in process of pushing product to the floor so could not verify if any counts were incorrect

There were no items out of stock.

I was not able to obtain a MyDevice and a Team Member was not available so could not verify if any counts were incorrect

Store is currently being remodeled and not able to verify counts

Confirm 0 out of stock items need a count correction
This includes if you have entered 0 counts need correction due to all items show 0 on hand no device no time to scan trucks unloading so could not verify etc.

No out of stock items needed a count correction

Are there shelf labels missing on the Maybelline Cosmetic POG?
If they are missing print and place the labels during your service before moving on to the next priority.

No shelf labels are missing from the MNY POG

Yes- some shelf labels are missing and I will print and place the labels today

Yes- many are missing and I will print and place a section at a time today and each service until all are placed

Yes- but unable to print and place labels today

You answered that there are shelf labels missing and that you are unable to print and place any today. Please explain why you are not able to print and install the shelf labels?

Please take one photo showing the FIRST 4 foot section of the Maybelline Cosmetics wall.
An after service photo of each 4 foot section of Maybelline Cosmetics section is required. After service = After Zoning and Stocking. If you did not have time to finish zoning and stocking all sections but, were still asked to take an After photo, please put in the photo question description or comments that you did not have time to finish this section. This will prevent you from having a photo rejected due to not servicing the section properly.

Photo Comments:

Please take one photo showing the SECOND 4 foot section of the Maybelline Cosmetics wall.
An after service photo of each 4 foot section of Maybelline Cosmetics section is required. After service = After Zoning and Stocking. If you did not have time to finish zoning and stocking all sections but, were still asked to take an After photo, please put in the photo question description or comments that you did not have time to finish this section. This will prevent you from having a photo rejected due to not servicing the section properly.

Photo Comments:

Please take one photo showing the THIRD 4 foot section of the Maybelline Cosmetics wall.
An after service photo of each 4 foot section of Maybelline Cosmetics section is required. After service = After Zoning and Stocking.If you did not have time to finish zoning and stocking all sections but, were still asked to take an After photo, please put in the photo question description or comments that you did not have time to finish this section. This will prevent you from having a photo rejected due to not servicing the section properly.

Photo Comments:

If you have a FOURTH 4 foot section of the Maybelline Cosmetics wall.
An after service photo of each 4 foot section of Maybelline Cosmetics section is required. After service = After Zoning and Stocking.If you did not have time to finish zoning and stocking all sections but, were still asked to take an After photo, please put in the photo question description or comments that you did not have time to finish this section. This will prevent you from having a photo rejected due to not servicing the section properly.

Photo Comments:

If you have a FIFTH 4 foot section, please take one photo showing the FIFTH 4 foot section or side of the Maybelline Cosmetics wall.
If you do not have a FIFTH 4 foot section or side, this photo is NOT REQUIRED so you do not need to take another photo to submit this report.If you did not have time to finish zoning and stocking all sections but, were still asked to take an After photo, please put in the photo question description or comments that you did not have time to finish this section. This will prevent you from having a photo rejected due to not servicing the section properly.

Photo Comments:

If you have a SIXTH 4 foot section, please take one photo showing the SIXTH 4 foot section or side of the Maybelline Cosmetics wall.

Photo Comments:

Please take one overview photo showing entire the Maybelline Cosmetics wall after servicing. To get the entire POG, we need the photo to be as straight on as possible so you will need to step back or hold your camera back to get the entire POG knowing large POGs will be at an angle.

Photo Comments:

Based on your above answer, this question does not need to be answered. Please skip to the next question.

TIME CHECK - Do you have time to start working on essie Nail Care?
Occasionally you may not have time to start the next category but this should not be normal on a regular basis. Please use your time efficiently.

Yes I have remaining time to start working on essie

No I do not have any time remaining to work on essie during this project.

Have you worked the full 1 hour & 30 minutes on Maybelline & Additional Tasks (if there are any scheduled)?
Occasionally you may not have time to start the next category but this should not be normal on a regular basis. Please use your time efficiently.

Yes I have some time left to service essie

No, I do not have any time left to start on essie

If you do have some time left to work on essie. Complete as many of the objectives as you can until you reach the full 1HR & 30MIN for this project.

Essie

BEFORE touching, moving, zoning or stocking - please take a photo of the ENTIRE Essie POG.

Photo Comments:

UPON ARRIVAL, BEFORE zoning or stocking, please count how many items are out of stock in the Essie Nail category?

What is the total number of pieces of Essie Nail you stocked today?
All categories combined including inline and promo displays -- re-shop and product brought out from the back room. Look for and Zone & Stock Endcaps, Sidecaps with essie product on them.

Essie Nail: After Zoning/Stocking/Merchandising, what is the Total # of Out Of Stocks during this visit?
Total number of out of stocks AFTER STOCKING (total DPCIs - not total facings)

Based on your above answer, this question does not need to be answered. Please skip to the next question.

Select why 0 Items needed a count correction.

All items out of stock showed 0 on hand in MyDevice

Did not have time to scan the out of stock items to check for counts that needed to be corrected so could not verify if any counts were incorrect

Store was in process of unloading a truck or was in process of pushing product to the floor so could not verify if any counts were incorrect

There were no items out of stock.

I was not able to obtain a MyDevice and a Team Member was not available so could not verify if any counts were incorrect

Store is currently being remodeled and not able to verify counts

No out of stock items needed a count correction

Are there shelf labels missing on the essie POG?
If they are missing print and place the labels during your service before moving on to the next priority.

No shelf labels are missing from the POG

Yes- some shelf labels are missing and I will print and place the labels today

Yes- many are missing and I will print and place a section at a time today and each service until all are placed

Yes- but unable to print and place labels today

You answered that there are shelf labels missing and that you are unable to print and place any today. Please explain why you are not able to print and install the shelf labels?

Please take one photo showing the ENTIRE Essie Section. If store is set in a horizontal POG take a PHOTO of the ENTIRE LEFT half of Essie POG.
Step back far enough to get the entire Essie Assortment in the photo. If you did not have time to finish zoning and stocking all sections but, were still asked to take an After photo, please put in the photo question description or comments that you did not have time to finish this section. This will prevent you from having a photo rejected due to not servicing the section properly.

Photo Comments:

Please take one photo showing the ENTIRE RIGHT half of the Essie POG if you have a horizontal set POG. If you do not have a horizontal POG Take an overview photo of the entire Nail POG section.
Step back far enough to get the entire Essie Assortment in the photo. If you did not have time to finish zoning and stocking all sections but, were still asked to take an After photo, please put in the photo question description or comments that you did not have time to finish this section. This will prevent you from having a photo rejected due to not servicing the section properly.

Photo Comments:

Please take one overview photo showing entire the essie wall after servicing. To get the entire POG, we need the photo to be as straight on as possible so you will need to step back or hold your camera back to get the entire POG knowing large POGs will be at an angle.

Photo Comments:

Essie Count Corrections

Based on your above answer, this question does not need to be answered. Please skip to the next question.

Did you clean the fixtures and any product needing cleaning on the Maybelline POG & essie POG?

Yes- all sections on the MNY & essie POG are clean

Yes- I only had time to clean MNY

Yes- I only had time to clean essie

No- I did not have time to clean this visit but, will make sure to clean next visit

Did you have time to finish all Maybelline Eye, Face, Lip and Essie objectives today?

Yes

If you did not stock any product today, what is the reason you did not stock any product?

0 out of stocks on the sales floor

No MyDevice and Team Member not available

No product in back to stock

Not enough time

Not enough time and no MyDevice

Not enough time due to additional tasks

Store remodeling

Store resetting

Store does not allow reps in backroom and Team Member was not available

Locked inventory & Team Member not available

Did you have remaining service time after all assigned service objectives were complete to zone or stock other NOT-assigned categories?

Yes

Did you do any count corrections for other NOT-assigned categories? If yes, how many additional DPCIs did you work with the store to do count corrections for in the Audit App?

Did the store correct any inaccurate counts for items that were NOT out of stock - just incorrect? For example if an item had 3 pieces in the store but the MyDevice says they have 25 pieces on hand. If yes, enter the number of DPCIs not out of stock but had incorrect on hand counts that the store corrected during your service.
If no, enter 0

If you stocked other categories during your remaining service time today, how many pieces of product did you stock?

If you have another photo you would like to submit, you can upload it here. This is not required so if you do not have an extra photo, you can submit your report without uploading a photo here.

Photo Comments:

What is the name and title of the Team Lead you reviewed your service with?
You will need to review what you accomplished, what objectives you were not able to accomplish and if you had counts that needed to be updated but a team member would not or could not update them for you.

L'Oreal relies on RMS Reps to be their eyes and ears out in the stores. They also want us to trouble shoot and resolve issues if we can if walls are not set to planogram. If time: Missing fixtures-search fixture room. Missing graphics or fixtures not found-give store part numbers to order. Lit fixtures not lit-let store now if you cannot fix. Revision not done-find out when it will be done. Etc.

L’Oreal is looking for feedback on what is new or different in the beauty department. Please enter any noteworthy information we could send to L’Oreal. In your optional photo you can take a photo to support your comments but not required.

If the POGs are not perfect please check all that apply.
Perfect means low number of out of stocks-OOS counts are correct-walls are set to POG-no missing fixtures or graphics-fixtures are clean.
L'Oreal is looking for feedback on the conditions of stores and need you to identify issues.

No issues-photos will reflect no issues

Large number of out of stocks

Store consistently will not update counts

Missing Fixtures

Missing Graphics

Wall not set to POG

Fixtures very dirty

Other-please explain in comments

Did you help a guest get a locked Skin Care case with L’Oreal brands open today?

Yes, I was able to get a key or a Team Member with a key to unlock cases for Guests during this service

No, I was unable to get a key or Team Member with a key to unlock a case for a Guest

No, my store does not have locked cases

No, no Guests needed assistance to unlock cases during this service

Based on your above answer, this question does not need to be answered. Please skip to the next question.

Did you help a guest with any of the L’Oreal brands today?

Yes

If yes, how many guests did you assist today?

If your store has a L’Oreal, Maybelline, NYX, essie, Garnier Hair or Skin, L’Oreal Hair or Skin, or Thayers endcap, sidecap, or other promotional display set in the store, please take a photo showing it still set in your store.

If you do not have any endcaps, sidecaps, or other promotional displays currently set in your store, you may submit your report without photos for the following questions.

None of the photo questions below are required but if you do have displays in your store, L’Oreal would like to see what is still set and the condition of the displays still set in your stores each visit.